According to section 17 of the National Building Regulations, the installation of a Boiler in apartments of less than 60 square meters is possible if the required combustion air is provided from outside the residential area. The best option is to use a boiler with flue gas fan and Co-Axial flue duct.
What types of boilers do you offer for apartments with fully-sealed windows and doors?
For a fully-sealed apartment, such as an apartment less than 60 square meters, the combustion air should be provided from the outside of the residential environment.
What kind of boilers do you offer for installing on the balcony?
A gas Boiler Fan recommended
how much is the maximum distance between Boiler and the Hot water consumer such as bath and dishwashing tap?
The favorable distance is less than 7 meters
How should you fill and raise the pressure of the Central heating water that displayed by the manometer?
By opening the filling valve under the device, raise the pressure to the desired level (1 to 1.5 bar), and then close the valve. Note that the auto air-vent on top of the pump must always be open that the air entrained in the system is discharged
What should be done if pressure that manometer shown rise?
If only too much water is filled in Central heating system and the Boiler does not have a technical problem, the pressure of the system reduced by drainage of water by opening the valve on the radiator in the bath or the last radiator.
It is recommended that you contact the after-sales service center (035-3131) before any action.
What should be done to prevent the freezing of the Boiler?
The anti-freeze Mode is active until the Boiler is ready for operation.
The device is connected to the electricity power supply and the ON / OFF button is ON.
The water pressure of the Boiler should not be less than 0.6 bar.
The Boiler’s gas connection is connected to the Gas supply.
What action should be taken if the Boiler flame turn off after a few seconds after power on?
This review requires a visit to the service.
Click here for more information.
What should be done if the boiler stops before the start operation (fan is working) and the reset light is turned on?
Depending on the error code that is specified in the user’s manual, we will take the next steps. Troubleshooting section
If you do not stay in the residential unit for a whileو What should be done for Water draining of the Boiler System?
Draining the Central heating water:
– Close the inlet valve on the appliance.
– Open the hot water tap.
– Loosen the inlet and hot water connection nut to the boiler.
– Insulate the fittings before the cold water valve.
Draining of the heating system is done in the following way:
Discharge the heating system boiler. if the boiler is equipped with a drain valve, it will be drained by opening this valve. Otherwise, close the inlet water valve, open the filling valve and then discharge the water by opening the nearest consumer hot water tap (such as the sink tap).
If you don’t want to discharge the boiler heating system, make sure the gas and water connections are maintained so that the device can activate the anti-freezing system.
What is the best model of wall-hung boiler?
Each model of wall-hung boiler is designed for certain conditions.
The appropriate model is determined according to customer requirements, building conditions, materials used and the climate zone of the installation site. For more information, contact the ISATIS headquarters at 035-3131.
What are the benefits of Isatis wall-hung boilers over other brands?
World-class quality using authentic European parts
the national standard of Iran and the CE mark
the widest customer service network nationwide
Guarantee and availability of standard spare parts
Technical certificate from the Ministry of Housing Research Center
Low power consumption and high efficiency
Model and capacity Variety
Are Isatis wall-hung boilers working with LNG (liquid gas cylinder)?
Yes, in this case, it is recommended to contact the experts of installation and services at 035-3131 for consultation.
What is the difference between the closed combustion chamber boiler (room sealed) and the conventional boilers?
The difference between the closed combustion chamber boiler (room sealed) and the conventional boiler is that the combustion chamber is closed and the smoke and air suction action is carried out through a special Co-axial pipe. These models are also equipped with a fan for air in taking to the boiler and to help of Co-Axial pipe to directing combustion products to the outside. In this way, the air quality of the installation site is also maintained. it is possible to install these models with a separate flue pipe and a ventilator instead of a Co-Axial flue duct.
which items of the installation and setting up of a wall-hung boiler are free of charge?
Free installation of the boiler includes:
Under graduating and selecting the appropriate installation location
Placing the device at the designated location for installation and connection to the water, electricity and gas system
Installing the pipe of outgoing combustion products belonging to the boiler and ensuring the correct operation of this system
Washing of the central heating circuit (inlet and outlet)
Free boiler setup includes:
Verification of the installation location and the model of the installed device
Installing the gas fittings and gas hose of the boiler
Turning on the boiler and adjust the gas pressure
training of the boiler operating
Note: In this regard, using of the main components in the packaging of Isatis company is recommended to ensure the quality of the parts.
Is the wall-hung boiler fan approved by the gas department and the construction engineering organization?
Yes, ISATIS wall-hung boilers have a national standard and that is approved by the construction engineering organization. The Isatis Wall-hung boiler has a technical certificate from the Ministry of Housing Research Center and the CE mark for all models.
which items of the installation and setting up of a wall-hung boiler are not free of charge?
The cost of changing the building in accordance with the previous financial agreement with the customer:
Tubing and wage plumbing or wage Making changes in existing plumbing
Fittings (other than free parts inside boiler carton)
All kinds of accessories such as water softener, filters and …
boiler flue duct interface and wage Making changes needed in the flue duct of building for safe and standard installation
The transportation cost of the authorized technician to set up the Boiler
How does the boiler work in central heating and hot water consumed Mode?
Winter mode: the boiler provides hot water for central heating system in the winter season. When the hot water tap is opened, the flow switch is activated by the flow of water through the switch, and by sending the command to the electronic control board, the central heating circuit is temporarily cut off and the capacity of the device is fully utilized to supply the hot water consumed. Immediately after the hot water tap is closed, the central heating circuit automatically switches ON and directs hot water to the radiators.
Summer mode: In this mode, the boiler is worked on automatically only when required to supply hot water consumed. When the consumer opens one of the hot water taps, the burner control command is exported via the flow switch and electronic control board, and hot water is supplied instantly. The boiler is switched off immediately by closing the hot water tap.
how much is the size of the flue duct needed by a wall-hung boiler?
you have to use a 10 cm flue duct for sealed room chamber model. It should be noted that this model of the wall-hung boiler, which combustion chamber is closed, is fitted with a special co-axial flue duct and has a fan to discharge the combustion products as well as the required air intake from the outside space. So that the air required for combustion is intaked from the outer tube of flue duct and the combustion product is removed from the internal tube of flue duct. thus does not use the inside air of the building. It is necessary to use a co-axial flue duct to install a sealed room chamber boiler.
Can a wall-hung boiler be used in non-level spaces?
Yes, it can. To consult with our experts please Contact the Service Center at 035-3131.
What are the benefits of a wall-hung boiler to the boiler room?
Exempt from the cost of charging and maintaining of shared systems
Availability of wall-hung boiler: Due to installation in each residential unit and easy access to it, it is possible to adjust the device in accordance with the opinion and customer’s requirements and easy to use (without the need to go outside of the residential unit). the increase of customer welfare.
Reducing gas consumption costs: Due to high efficiency and lower gas consumption, the gas consumption costs will be avoided.
Reduced repair costs: The cost of pipe and connections maintenance, as well as the cost of insulating due to shorter pipelines used, is reduced.
Is it possible to use Isatis wall-hung boiler in the floor heating system, duct split and fan coil?
Yes, it is. in this case, recommended to use of free consult of the company before any proceeding. for use the boiler in duct split and fan coil system, initial settings are required by authorized technician.
How often do descaling of wall-hung boiler be necessary?
It is depending on the degree of hardness (salts and sediment) of the district’s water.
Periodic servicing per year recommended.
Is the use of Isatis wall-hung boiler suitable for areas where high water sediment?
Yes, be sure to use the Isatis mono-thermal wall-hung boiler.
For areas with high sediment of water, the use of wall-hung boiler with Turbulent technology is appropriate. In all models of the ISATIS Wall-hung boilers, Turbulent technology (water sediment Resistant) is used.
Use of water softening system is recommended.
What is the best solution for less sedimentation in the wall-hung boiler exchanger?
Buy the model of mono-thermal wall-hung boiler
Installation of a water softener device before the water intake connection of the wall-hung boiler
How to choose the suitable model correctly before buying the wall-hung boiler?
To consult with our experts please Contact the Service Center at 035-3131.
how long does the Isatis wall-hung boiler has guaranty?
According to the model of the device from 18 to 36 months, provided that device installation has been done by authorized technician.
what kind of ISATIS wall-hung boiler is suited for areas where there is more sediment in water?
The mono-thermal type of Isatis wall-hung boiler is suited choice for this areas.
We are currently using a central boiler room; do we need to change the plumbing to replace it with a wall-hung boiler?
Yes, the boiler room riser plumbing needs to be blocked. the water inlet and outlet of central heating system must be connected to the wall-hung boiler.